AMP Bug Tracker Plug-In: Configuring the Organization Integration


Before the AMP Bug Tracker integration can be used by organization members, the connection to the external bug tracking system must be created, and the forms for creation of tickets in the integrated system must be configured for the AMP organization. Organizations can use their existing JIRA or IBM Rational Team Concert form configurations to allow AMP users to create tickets in the integrated projects. AMP users who are authenticated in the connected bug tracking system will be able to create tickets in integrated bug tracking system.

Configuration Steps

Accessing the Integration Configuration

Only AMP Organization Administrators have access to the "Create Bug Tracking Integration" area of AMP. To access this area, first select the Administration tab for the organization. Then, select the Create Bug Tracking Integration link in the Organization Administration menu.


  • For Jira integrations, the organization's Jira admin must have configured an application link in Jira and provided the organization administrator with the Private Key file and the Consumer Key entered in that field within Jira.
  • For IBM RTC integrations, the organization admin must also have admin privileges in IBM RTC in order to configure the forms for ticket creation within AMP.

Configuring the JIRA Integration

  1. In the Create Bug Tracking Integration area, first select the "Atlassian JIRA" option to launch the configuration wizard.

  2. When the wizard is launched, the organization administrator must first establish the connection between AMP and the Jira instance. Enter the full URL for the Jira instance and the Consumer Key and Private Key File provided by the Jira administrator. Then select the "Validate" button to validate the connection. Jira Application Link form
  3. When the connection to Jira is established, the administrator should select the "Next" button to move on to Step 2, selecting the Jira projects and issue types that can be used within AMP. See the "Project and Form Configuration" section below for details. 

Configuring the IBM RTC Connection

  1. In the Create Bug Tracking Integration area, first select the "IBM Rational Team Concert" option to launch the configuration wizard.
  2. When the wizard is launched, the organization administrator must first establish the connection between AMP and the IBM RTC instance. This will require the admin to enter their credentials for that system. Note that the administrator must also have the appropriate permissions in the bug tracker to access form configurations. 
    1. Site Address: Enter the URL for the bug tracker instance to be linked to the organization. For example, or
    2. Username and Password: Enter the username and password for admin user for the bug tracker instance.
    3. Validate: Select the Validate button to validate the connection. If the connection cannot be made, check the site address and login credentials for accuracy and try again.
  3. Select the Next button to continue on to the next step -- selecting the bug tracker projects and issue types that can be used within AMP.

Project and Form Configuration

Once the connection to the bug tracking system has been established, the administrator can select the Jira or IBM RTC projects and issue types that can be used in AMP, and they can configure the forms for issue creation. 

  1. Issue Type Selection
    1. On screen 2 of the wizard, all bug tracker projects accessible to the admin user entered on screen 1 of the wizard will be displayed. Select one or more projects in which AMP users can create tickets from the AMP organization.
    2. Select Next to continue on to issue type selection.
    3. On screen 3 of the wizard, the user can select the issue types that users can use to create JIRA tickets from AMP. Typically, issue types such as "defect" or "bug" would be selected for use, as accessibility issues are generally considered to be defects. Note that each project will be displayed in collapsed form on this screen. Expand each project to view the available issue types for the project and select those that can be used in AMP.


    4. Select the Next button to continue on to form configuration for each of the selected issue types.
  1. Form configuration: On the final screen of the wizard, all of the selected issue types across all projects will be displayed in a collapsed box. Expand each box to configure the form for creation of issues for each issue type. For each JIRA form field, configure the following:
    1. Include:  If the field should be included in the AMP "Create Bug Tracker Ticket" form, select the Include checkbox. Note that all fields that are required in the linked bug tracker will be marked as required in this grid. It is best practice to include these fields in the AMP form, as well, to ensure successful creation of tickets in the bug tracker from AMP. 
    2. AMP Field Mapping: When users create bug tracking tickets from AMP, the fields in the "Create Bug Tracker Ticket" form can be automatically populated with AMP data. To make this happen, select the AMP field that should be mapped to the bug tracker field using this menu. The data from the select AMP field will automatically populate that field when creating bug tracker tickets from AMP. Note that if AMP multiple fields are mapping to a single field in the linked bug tracker, the data from those fields will be concatenated with a line break between each field's data and inserted in the selected bug tracker field.


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Level Access Support | 800.889.9659
© 2005 - 2018 - Level Access All rights reserved.
Privacy | Security | Credits | License